Privacy Policy
Last Updated: AUG 26, 2025
At YOURWAY COURIERS LIMITED, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you use our website or services.
Who We Are
We are YOURWAY COURIERS LIMITED, a UK-based courier and removals company operating nationwide. We are the data controller for the information you provide to us. If you have any questions, you can contact us at info@yourwaycouriers.co.uk.
What Data We Collect
We may collect the following types of personal data:
- Identity and Contact Data: name, phone number, email, address
- Booking and Transaction Data: details of services booked, payments, invoices
- Technical Data: IP address, browser type, usage data when visiting our website
- Feedback and Reviews: comments you leave about our services
We do not collect sensitive personal data such as health, religion, political opinions, or criminal records.
How We Collect Data
- Directly from you when you make an enquiry, request a quote, or book a service
- Through our website when you browse or interact with forms
- From payment providers when processing transactions
How We Use Your Data
We use your personal data to:
- Provide and manage the services you book with us
- Process payments and issue invoices
- Communicate with you about your booking or enquiry
- Improve our services and website
- Comply with legal and regulatory obligations
We will only use your data where the law allows, such as fulfilling a contract with you or meeting legal requirements.
Marketing
We may occasionally send you updates about our services, special offers, or promotions. You can opt out at any time by clicking “unsubscribe” in our emails or by contacting us directly.
Who We Share Your Data With
We only share your data when necessary, including with:
- Payment service providers to process transactions
- IT and hosting providers to operate our website securely
- Regulators or legal authorities where required by law
We do not sell your personal data to third parties.
Cookies
Our website uses cookies to improve your browsing experience and understand how our site is used. You can disable cookies in your browser settings if you prefer.
How We Protect Your Data
We use appropriate technical and organisational measures to keep your personal data secure against loss, misuse, or unauthorised access.
How Long We Keep Your Data
We keep your data only as long as necessary to fulfil the purposes we collected it for, including any legal or accounting requirements. After this, it will be securely deleted.
Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Correct any inaccuracies
- Request deletion of your data
- Object to how we use your data for marketing
- Request a copy of your data in a portable format
To exercise your rights, contact us at info@yourwaycouriers.co.uk.
Complaints
If you have any concerns, please contact us first. You also have the right to complain to the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “last updated” date.